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Customer experienceCustomer Service Manager
Vancouver, BC, Canada
Build and maintain strong relationships with our customers by delivering thoughtful, responsive support. You’ll take the time to understand each customer’s business, identify their challenges, and recommend clear, practical solutions using SalesBinder.
Apply for this roleWhat we’re looking for:
- Clear, empathetic communication: You listen carefully, understand what a customer is trying to accomplish, and explain even complex concepts in a way that feels simple and approachable. You write confidently and naturally, with close attention to clarity and tone.
- Initiative and ownership: You see every inquiry as an opportunity to better understand a customer’s business and help make their work easier. You’re resourceful, self-motivated, and committed to finding the right solution.
- A warm, authentic approach: You bring professionalism, personality, and a genuinely positive attitude to every conversation. Customers should always feel that they’re speaking with a thoughtful person who cares about their success.
Additional information:
- This position is open to applicants who live in the Greater Vancouver area, as we value the ability to meet and collaborate in person.
- This is initially a part-time position, with the potential to grow into a permanent, full-time role at our downtown Vancouver office.